Terms of Service
Last Updated:2025-07-09
By accessing or using ProTickets:
- You acknowledge that you have read, understood, and agree to be bound by these Terms of Service
- If you are using the service on behalf of an organization, you represent that you have authority to bind that organization
- If you do not agree to these terms, you must not access or use our services
- You must be at least 18 years of age, or the age of legal majority in your jurisdiction
- These terms constitute a legally binding agreement between you and ProTickets
- You agree to comply with all applicable local, state, provincial, and federal laws while using our service
Your subscription includes:
- 7-day free trial period with no obligation to continue
- $39.99 USD monthly subscription fee automatically charged after trial period ends
- Billing occurs on the same day each month corresponding to your initial subscription date
- Automatic renewal unless cancelled at least 24 hours before the end of the current billing period
- Access to all premium features as described on our pricing page
- Priority customer support via email and chat
- Cancellation Policy:
- You may cancel anytime through your account settings or by contacting customer support
- No refunds for partial billing periods unless required by law
- Access continues until the end of your current billing period
- Price changes will be notified at least 30 days in advance
- For Canadian subscribers, all prices are in USD and do not include applicable taxes
ProTickets provides:
- AI-powered market analysis and insights for ticket resellers
- Event tracking and presale management tools
- Community presale code sharing platform
- Real-time market data and trends analysis
- Billboard charts and sales data integration
- Comprehensive event calendar with alerts
- We reserve the right to modify, suspend, or discontinue any part of the service at any time
- Features may vary by subscription tier, region, or device
- We do not guarantee the accuracy of market predictions or financial outcomes
- Our service is provided "as is" and "as available" without warranties of any kind
To use our services:
- You must register for an account with accurate, complete, and updated information
- You are responsible for maintaining the confidentiality of your account credentials
- You must immediately notify us of any unauthorized use of your account
- You are solely responsible for all activities that occur under your account
- We reserve the right to suspend or terminate accounts with inaccurate information
- You may not transfer or sell your account to another party
- Multi-factor authentication is available and recommended
- We may require updated information periodically to maintain your account
As a user, you agree to:
- Maintain the security and confidentiality of your account
- Provide accurate and truthful information at all times
- Use the service in compliance with these terms and all applicable laws
- Respect the intellectual property rights of ProTickets and third parties
- Not use the service for any illegal or unauthorized purpose
- Report any bugs, abuse, or harmful content to our support team
- Not attempt to reverse-engineer the platform or its features
- Accept responsibility for all content posted through your account
- Understand that our services are not intended for ticket scalping where prohibited by law
You may not:
- Create multiple accounts for deceptive or abusive purposes
- Share your account credentials with others
- Manipulate presale codes, pricing, or ticket availability data
- Engage in any fraudulent or deceptive activities
- Use automated methods to scrape or harvest data from our service
- Interfere with or disrupt the integrity of our service or servers
- Circumvent, disable, or otherwise interfere with security features
- Upload or transmit malware, viruses, or other malicious code
- Use our service to violate ticket sales laws in your jurisdiction
- Misrepresent your affiliation with any person or entity
- Violate event organizers's terms and conditions for ticket sales
- Violation may result in immediate termination of your account without refund
When participating in our community:
- Only share valid and active presale codes that you are authorized to share
- Do not share VIP, platinum, or other restricted presale codes
- Respect event-specific sharing restrictions and exclusivity agreements
- Report invalid or expired codes to maintain community quality
- Be respectful and professional in all communications
- Do not harass, threaten, or intimidate other users
- Do not post discriminatory, offensive, or inappropriate content
- ProTickets is not responsible for the accuracy of user-contributed content
- We reserve the right to remove any content that violates these guidelines
Ownership and Rights:
- ProTickets and its licensors own all rights, title, and interest in the service
- Our platform, including all software, features, and content, is protected by copyright, trademark, and other laws
- You are granted a limited, non-exclusive, non-transferable license to use our service
- You may not copy, modify, distribute, sell, or lease any part of our service
- You retain ownership of any content you submit, post, or display on the service
- By submitting content, you grant us a worldwide, royalty-free license to use, reproduce, and distribute that content
- Any feedback you provide may be used without obligation to you
- All trademarks, logos, and service marks displayed are the property of their respective owners
To the maximum extent permitted by law:
- ProTickets is not liable for any indirect, incidental, special, consequential, or punitive damages
- This includes damages for lost profits, revenue, data, goodwill, or other intangible losses
- We are not liable for third-party ticket sales or transactions conducted through our platform
- We are not responsible for event cancellations, changes, or rescheduling
- We do not guarantee the accuracy of user-provided presale codes or market analysis
- Our liability is limited to the amount you paid for the service in the 12 months prior to the claim
- Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability
- For Canadian users, rights under Quebec's Consumer Protection Act are preserved where applicable
- Nothing in these terms limits our liability for fraud, gross negligence, or willful misconduct
You agree to indemnify and hold harmless:
- ProTickets, its affiliates, officers, directors, employees, and agents
- From any claims, damages, losses, liabilities, costs, and expenses (including legal fees)
- Arising from your use of the service
- Your violation of these Terms of Service
- Your violation of any rights of another person or entity
- Your content submitted to the platform
- We reserve the right to assume the exclusive defense of any matter subject to indemnification
- In which case you agree to cooperate with our defense of such claims
We reserve the right to terminate or suspend accounts for:
- Violation of these Terms of Service
- Fraudulent or illegal activity
- Non-payment of subscription fees after multiple attempts
- Abuse of the platform, services, or other users
- Inactivity for an extended period
- Upon termination:
- Your access to our services will be immediately revoked
- We may delete or retain your data as required by law
- No refunds will be provided for the current billing period unless required by law
- Sections of these terms that by their nature should survive termination will do so
- You may terminate your account at any time through account settings or by contacting support
In the event of any dispute:
- We encourage you to contact us first to seek an informal resolution
- For US users: Any disputes will be resolved through binding arbitration in accordance with the American Arbitration Association rules
- For Canadian users: Any disputes will be resolved in accordance with the laws of the province where you reside
- You agree to waive your right to participate in class actions
- The arbitration will be conducted in English
- The arbitration will take place in San Francisco, California, or at your option, by telephone or video conference
- The prevailing party will be entitled to recover reasonable costs and attorneys' fees
- You may opt out of arbitration by notifying us within 30 days of account creation
- Small claims court actions are permitted where eligible
These Terms of Service shall be governed by:
- For US users: The laws of the State of California, without regard to its conflict of law principles
- For Canadian users: The laws of the Province of Ontario and the federal laws of Canada applicable therein
- The United Nations Convention on Contracts for the International Sale of Goods does not apply
- If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full effect
- No waiver of any term shall be deemed a further or continuing waiver
- These terms constitute the entire agreement between you and ProTickets regarding our services
We may modify these terms at any time:
- Changes will be posted on this page with a revised "Last Updated" date
- For material changes, we will provide notification via email or within the service
- Continued use of the service after changes constitutes acceptance of the updated terms
- If you do not agree to the modified terms, you should discontinue use of the service
- We recommend reviewing these terms periodically
- Special provisions may apply based on your location, which will be clearly identified
- Previous versions of our Terms of Service are available upon request