Terms of Service
Last Updated:2025-07-28
These Terms of Service ("Terms") govern your use of the ProTickets platform and services. ProTickets provides professional data analytics and insights for ticket brokers to identify the best arbitrage opportunities and increase profitability in the secondary ticket market.
By accessing or using our platform, you agree to be bound by these Terms and our Privacy Policy. Please read these Terms carefully, as they contain important information about your legal rights, remedies, and obligations. If you do not agree to these Terms, you may not access or use ProTickets.
By accessing or using ProTickets:
- You acknowledge that you have read, understood, and agree to be bound by these Terms of Service
- If you are using the service on behalf of an organization, you represent that you have authority to bind that organization
- If you do not agree to these terms, you must not access or use our services
- You must be at least 18 years of age, or the age of legal majority in your jurisdiction
- These terms constitute a legally binding agreement between you and ProTickets
- You agree to comply with all applicable local, state, provincial, and federal laws while using our service
Your subscription includes:
- 7-day free trial period with no obligation to continue
- $39.99 USD monthly subscription fee automatically charged after trial period ends
- Billing occurs on the same day each month corresponding to your initial subscription date
- Automatic renewal unless cancelled at least 24 hours before the end of the current billing period
- Access to all premium features as described on our pricing page
- Priority customer support via email and chat
- Cancellation Policy:
- You may cancel anytime through your account settings or by contacting customer support
- No refunds for partial billing periods unless required by law
- Access continues until the end of your current billing period
- Price changes will be notified at least 30 days in advance
- For Canadian subscribers, all prices are in USD and do not include applicable taxes
ProTickets provides:
- AI-powered market analysis and insights for ticket resellers
- Event tracking and presale management tools
- Community presale code sharing platform
- Real-time market data and trends analysis
- Billboard charts and sales data integration
- Comprehensive event calendar with alerts
- We reserve the right to modify, suspend, or discontinue any part of the service at any time
- Features may vary by subscription tier, region, or device
- We do not guarantee the accuracy of market predictions or financial outcomes
- Our service is provided "as is" and "as available" without warranties of any kind
To use our services:
- You must register for an account with accurate, complete, and updated information
- You are responsible for maintaining the confidentiality of your account credentials
- You must immediately notify us of any unauthorized use of your account
- You are solely responsible for all activities that occur under your account
- We reserve the right to suspend or terminate accounts with inaccurate information
- You may not transfer or sell your account to another party
- Multi-factor authentication is available and recommended
- We may require updated information periodically to maintain your account
As a user, you agree to:
- Maintain the security and confidentiality of your account
- Provide accurate and truthful information at all times
- Use the service in compliance with these terms and all applicable laws
- Respect the intellectual property rights of ProTickets and third parties
- Not use the service for any illegal or unauthorized purpose
- Report any bugs, abuse, or harmful content to our support team
- Not attempt to reverse-engineer the platform or its features
- Accept responsibility for all content posted through your account
- Understand that our services are not intended for ticket scalping where prohibited by law
You may not:
- Create multiple accounts for deceptive or abusive purposes
- Share your account credentials with others
- Manipulate presale codes, pricing, or ticket availability data
- Engage in any fraudulent or deceptive activities
- Use automated methods to scrape or harvest data from our service
- Interfere with or disrupt the integrity of our service or servers
- Circumvent, disable, or otherwise interfere with security features
- Upload or transmit malware, viruses, or other malicious code
- Use our service to violate ticket sales laws in your jurisdiction
- Misrepresent your affiliation with any person or entity
- Violate event organizers's terms and conditions for ticket sales
- Violation may result in immediate termination of your account without refund
When participating in our community:
- Only share valid and active presale codes that you are authorized to share
- Do not share VIP, platinum, or other restricted presale codes
- Respect event-specific sharing restrictions and exclusivity agreements
- Report invalid or expired codes to maintain community quality
- Be respectful and professional in all communications
- Do not harass, threaten, or intimidate other users
- Do not post discriminatory, offensive, or inappropriate content
- ProTickets is not responsible for the accuracy of user-contributed content
- We reserve the right to remove any content that violates these guidelines
Ownership and Rights:
- ProTickets and its licensors own all rights, title, and interest in the service
- Our platform, including all software, features, and content, is protected by copyright, trademark, and other laws
- You are granted a limited, non-exclusive, non-transferable license to use our service
- You may not copy, modify, distribute, sell, or lease any part of our service
- You retain ownership of any content you submit, post, or display on the service
- By submitting content, you grant us a worldwide, royalty-free license to use, reproduce, and distribute that content
- Any feedback you provide may be used without obligation to you
- All trademarks, logos, and service marks displayed are the property of their respective owners
To the maximum extent permitted by law:
- ProTickets is not liable for any indirect, incidental, special, consequential, or punitive damages
- This includes damages for lost profits, revenue, data, goodwill, or other intangible losses
- We are not liable for third-party ticket sales or transactions conducted through our platform
- We are not responsible for event cancellations, changes, or rescheduling
- We do not guarantee the accuracy of user-provided presale codes or market analysis
- Our liability is limited to the amount you paid for the service in the 12 months prior to the claim
- Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability
- For Canadian users, rights under Quebec's Consumer Protection Act are preserved where applicable
- Nothing in these terms limits our liability for fraud, gross negligence, or willful misconduct
You agree to indemnify and hold harmless:
- ProTickets, its affiliates, officers, directors, employees, and agents
- From any claims, damages, losses, liabilities, costs, and expenses (including legal fees)
- Arising from your use of the service
- Your violation of these Terms of Service
- Your violation of any rights of another person or entity
- Your content submitted to the platform
- We reserve the right to assume the exclusive defense of any matter subject to indemnification
- In which case you agree to cooperate with our defense of such claims
We reserve the right to terminate or suspend accounts for:
- Violation of these Terms of Service
- Fraudulent or illegal activity
- Non-payment of subscription fees after multiple attempts
- Abuse of the platform, services, or other users
- Inactivity for an extended period
- Upon termination:
- Your access to our services will be immediately revoked
- We may delete or retain your data as required by law
- No refunds will be provided for the current billing period unless required by law
- Sections of these terms that by their nature should survive termination will do so
- You may terminate your account at any time through account settings or by contacting support
In the event of any dispute:
- We encourage you to contact us first to seek an informal resolution
- For US users: Any disputes will be resolved through binding arbitration in accordance with the American Arbitration Association rules
- For Canadian users: Any disputes will be resolved in accordance with the laws of the province where you reside
- You agree to waive your right to participate in class actions
- The arbitration will be conducted in English
- The arbitration will take place in San Francisco, California, or at your option, by telephone or video conference
- The prevailing party will be entitled to recover reasonable costs and attorneys' fees
- You may opt out of arbitration by notifying us within 30 days of account creation
- Small claims court actions are permitted where eligible
These Terms of Service shall be governed by:
- For US users: The laws of the State of California, without regard to its conflict of law principles
- For Canadian users: The laws of the Province of Ontario and the federal laws of Canada applicable therein
- The United Nations Convention on Contracts for the International Sale of Goods does not apply
- If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full effect
- No waiver of any term shall be deemed a further or continuing waiver
- These terms constitute the entire agreement between you and ProTickets regarding our services
We may modify these terms at any time:
- Changes will be posted on this page with a revised "Last Updated" date
- For material changes, we will provide notification via email or within the service
- Continued use of the service after changes constitutes acceptance of the updated terms
- If you do not agree to the modified terms, you should discontinue use of the service
- We recommend reviewing these terms periodically
- Special provisions may apply based on your location, which will be clearly identified
- Previous versions of our Terms of Service are available upon request