Privacy Policy
Learn how ProTickets collects, uses, and protects your personal information and data.
ProTickets Privacy Commitment:
- This Privacy Policy describes how ProTickets ("we," "our," or "us") collects, uses, and discloses your personal information
- Effective Date: May 21, 2025 (Last Updated: May 21, 2025)
- This policy applies to information collected through our website, mobile application, and related services
- By using ProTickets, you consent to the practices described in this Privacy Policy
- We are committed to protecting your privacy in compliance with applicable laws in the United States and Canada
- If you do not agree with our policies, please do not use our services
We collect and process the following categories of information:
- Account Information: Email address, name, profile photo, password (encrypted), and account preferences
- Profile Information: Information you choose to add to your profile (optional biographical details, location)
- Event Tracking Data: Favorites, saved events, presale codes, event preferences, and search history
- Usage Information: How you interact with our services, features used, time spent, and actions taken
- Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
- Location Information: General location based on IP address and precise location if you grant permission
- Payment Information: Credit card details (processed securely by Stripe, not stored on our servers)
- Communications: Customer support inquiries, feedback, and survey responses
- User-Generated Content: Presale codes you share, comments, and other contributions to our community
- Information from Third Parties: When you connect social media accounts or use third-party sign-in services
We collect information through:
- Direct Interactions: Information you provide when creating an account, using our services, or communicating with us
- Automated Technologies: Cookies, web beacons, pixels, and similar technologies that collect information automatically
- Third-Party Sources: Social media platforms, data analytics providers, and marketing partners
- Public Sources: Publicly available information about events and venues
- User Contributions: Information you share in public areas of our platform
- Mobile Devices: If you use our mobile application, we may collect additional information with your permission
- We do not use automated decision-making or profiling that has legal or similarly significant effects on you
We use your information to:
- Provide and improve our services: Delivering AI-powered event analysis, recommendations, and ticket reselling tools
- Process transactions: Managing subscriptions, payments, and related financial records
- Personalize your experience: Customizing content, recommendations, and features based on your preferences
- Communicate with you: Sending service-related notifications, updates, security alerts, and support messages
- Marketing and promotions: Sending marketing communications about our services (with your consent where required)
- Research and analytics: Understanding user behavior to improve our platform and develop new features
- Security and fraud prevention: Protecting our platform and users from unauthorized access and fraud
- Legal compliance: Fulfilling our legal obligations, including responding to legal requests
- We maintain your information only as long as necessary for the purposes identified or as required by law
- Legal basis for processing (where applicable): Contract performance, legitimate interests, consent, and legal obligations
We may share your information with:
- Other Users: When you publicly share presale codes or interact with the community features
- Service Providers: Third parties that help us deliver our services (payment processors, cloud hosting, analytics)
- Business Partners: Trusted partners who help us operate our business and serve you
- Legal Authorities: When required by law, legal process, or to protect our rights or the safety of users
- Corporate Transactions: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have explicitly agreed to the sharing of your information
- We require third parties to respect the security of your data and treat it in accordance with applicable laws
- We do not sell your personal information to third parties for monetary consideration
- If we share data with affiliates or subsidiaries, they will follow practices at least as protective as this Privacy Policy
Data retention practices:
- We retain your personal information for as long as necessary to fulfill the purposes for which it was collected
- Different types of information may be kept for different periods, depending on their purpose and legal requirements
- Account information is retained while your account is active, and for a period afterward for legal and operational purposes
- Marketing preferences are retained until you opt-out or request deletion
- Transactional records are kept for financial reporting, tax compliance, and audit purposes
- After retention periods expire, data is securely deleted or anonymized
- You may request deletion of your data at any time, subject to legitimate business or legal retention requirements
We protect your information through:
- Technical Safeguards: End-to-end encryption for sensitive data, secure HTTPS transmission, and firewalls
- Secure Infrastructure: Data hosted in secure cloud environments with industry-standard protections
- Access Controls: Strict employee access limitations based on job responsibilities
- Regular Security Audits: Ongoing monitoring and periodic testing of our security measures
- Incident Response: Procedures to address potential data breaches, including notification where legally required
- Payment Security: All payment information is processed through PCI-DSS compliant providers
- Employee Training: Regular privacy and security training for all staff members
- While we implement safeguards, no security system is impenetrable, and we cannot guarantee absolute security
- You are responsible for maintaining the security of your account credentials
Depending on your location, you may have the right to:
- Access: Request copies of your personal information that we hold
- Correction: Request that we correct incomplete or inaccurate information
- Deletion: Request that we delete your personal information in certain circumstances
- Restriction: Request that we restrict the processing of your information
- Portability: Request a copy of your data in a machine-readable format
- Objection: Object to certain types of processing
- Withdraw Consent: Withdraw consent for processing based on consent
- To exercise these rights, contact us at support@protickets.ca
- We will respond to requests within 30 days and may require identity verification
Cross-border data flows:
- Your information may be transferred to and processed in countries other than your country of residence
- These countries may have different data protection laws than your country
- When we transfer your information internationally, we implement safeguards to ensure your information is protected
- For transfers to countries without adequate data protection laws, we rely on legal mechanisms such as Standard Contractual Clauses
- By using our services, you consent to the cross-border transfer of your information as described in this Privacy Policy
Children's Privacy:
- Our services are not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction)
- We do not knowingly collect personal information from children under 13
- If we learn we have collected personal information from a child under 13, we will delete that information
- Parents or guardians who believe we may have collected information from a child should contact us immediately
- We encourage parents to monitor their children's internet usage
Policy updates:
- We may update this Privacy Policy from time to time
- Significant changes will be notified via email or through our platform
- The "Last Updated" date at the top of the policy indicates when it was last revised
- Continued use of our services after changes constitutes acceptance of the updated policy
- We recommend reviewing this policy periodically
- Historical versions of our Privacy Policy are available upon request
Questions and concerns:
- If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: support@protickets.ca
- Mailing Address: ProTickets Inc., 1375 Maple Tree Place #1113, Williston, VT 05495, United States
- We will respond to inquiries within 30 days
- For urgent privacy matters, please mark your communication as "URGENT - PRIVACY"
1. Introduction and Overview
ProTickets Privacy Commitment:
This Privacy Policy describes how ProTickets ("we," "our," or "us") collects, uses, and discloses your personal information
Effective Date: May 21, 2025 (Last Updated: May 21, 2025)
This policy applies to information collected through our website, mobile application, and related services
By using ProTickets, you consent to the practices described in this Privacy Policy
We are committed to protecting your privacy in compliance with applicable laws in the United States and Canada
If you do not agree with our policies, please do not use our services
2. Information We Collect
We collect and process the following categories of information:
Account Information: Email address, name, profile photo, password (encrypted), and account preferences
Profile Information: Information you choose to add to your profile (optional biographical details, location)
Event Tracking Data: Favorites, saved events, presale codes, event preferences, and search history
Usage Information: How you interact with our services, features used, time spent, and actions taken
Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
Location Information: General location based on IP address and precise location if you grant permission
Payment Information: Credit card details (processed securely by Stripe, not stored on our servers)
Communications: Customer support inquiries, feedback, and survey responses
User-Generated Content: Presale codes you share, comments, and other contributions to our community
Information from Third Parties: When you connect social media accounts or use third-party sign-in services
3. How We Collect Information
We collect information through:
Direct Interactions: Information you provide when creating an account, using our services, or communicating with us
Automated Technologies: Cookies, web beacons, pixels, and similar technologies that collect information automatically
Third-Party Sources: Social media platforms, data analytics providers, and marketing partners
Public Sources: Publicly available information about events and venues
User Contributions: Information you share in public areas of our platform
Mobile Devices: If you use our mobile application, we may collect additional information with your permission
We do not use automated decision-making or profiling that has legal or similarly significant effects on you
4. How We Use Your Information
We use your information to:
Provide and improve our services: Delivering AI-powered event analysis, recommendations, and ticket reselling tools
Process transactions: Managing subscriptions, payments, and related financial records
Personalize your experience: Customizing content, recommendations, and features based on your preferences
Communicate with you: Sending service-related notifications, updates, security alerts, and support messages
Marketing and promotions: Sending marketing communications about our services (with your consent where required)
Research and analytics: Understanding user behavior to improve our platform and develop new features
Security and fraud prevention: Protecting our platform and users from unauthorized access and fraud
Legal compliance: Fulfilling our legal obligations, including responding to legal requests
We maintain your information only as long as necessary for the purposes identified or as required by law
Legal basis for processing (where applicable): Contract performance, legitimate interests, consent, and legal obligations
5. Information Sharing and Disclosure
We may share your information with:
Other Users: When you publicly share presale codes or interact with the community features
Service Providers: Third parties that help us deliver our services (payment processors, cloud hosting, analytics)
Business Partners: Trusted partners who help us operate our business and serve you
Legal Authorities: When required by law, legal process, or to protect our rights or the safety of users
Corporate Transactions: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you have explicitly agreed to the sharing of your information
We require third parties to respect the security of your data and treat it in accordance with applicable laws
We do not sell your personal information to third parties for monetary consideration
If we share data with affiliates or subsidiaries, they will follow practices at least as protective as this Privacy Policy
6. Data Retention
Data retention practices:
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected
Different types of information may be kept for different periods, depending on their purpose and legal requirements
Account information is retained while your account is active, and for a period afterward for legal and operational purposes
Marketing preferences are retained until you opt-out or request deletion
Transactional records are kept for financial reporting, tax compliance, and audit purposes
After retention periods expire, data is securely deleted or anonymized
You may request deletion of your data at any time, subject to legitimate business or legal retention requirements
7. Data Security
We protect your information through:
Technical Safeguards: End-to-end encryption for sensitive data, secure HTTPS transmission, and firewalls
Secure Infrastructure: Data hosted in secure cloud environments with industry-standard protections
Access Controls: Strict employee access limitations based on job responsibilities
Regular Security Audits: Ongoing monitoring and periodic testing of our security measures
Incident Response: Procedures to address potential data breaches, including notification where legally required
Payment Security: All payment information is processed through PCI-DSS compliant providers
Employee Training: Regular privacy and security training for all staff members
While we implement safeguards, no security system is impenetrable, and we cannot guarantee absolute security
You are responsible for maintaining the security of your account credentials
8. Your Privacy Rights and Choices
Depending on your location, you may have the right to:
Access: Request copies of your personal information that we hold
Correction: Request that we correct incomplete or inaccurate information
Deletion: Request that we delete your personal information in certain circumstances
Restriction: Request that we restrict the processing of your information
Portability: Request a copy of your data in a machine-readable format
Objection: Object to certain types of processing
Withdraw Consent: Withdraw consent for processing based on consent
To exercise these rights, contact us at support@protickets.ca
We will respond to requests within 30 days and may require identity verification
9. Cookies and Tracking Technologies
Cookie usage:
We use cookies and similar technologies to enhance your experience and collect information about how you use our services
Essential cookies are necessary for the functionality of our website and cannot be rejected
Analytical/performance cookies help us improve our website by collecting anonymous information
Functionality cookies enable enhanced features and personalization
Targeting/advertising cookies may be used to display relevant advertisements
You can manage cookie preferences through your browser settings
Some cookies are necessary for essential functions and cannot be disabled
We honor "Do Not Track" signals when technically feasible
10. International Data Transfers
Cross-border data flows:
Your information may be transferred to and processed in countries other than your country of residence
These countries may have different data protection laws than your country
When we transfer your information internationally, we implement safeguards to ensure your information is protected
For transfers to countries without adequate data protection laws, we rely on legal mechanisms such as Standard Contractual Clauses
By using our services, you consent to the cross-border transfer of your information as described in this Privacy Policy
11. Children's Privacy
Children's Privacy:
Our services are not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction)
We do not knowingly collect personal information from children under 13
If we learn we have collected personal information from a child under 13, we will delete that information
Parents or guardians who believe we may have collected information from a child should contact us immediately
We encourage parents to monitor their children's internet usage
12. Changes to This Privacy Policy
Policy updates:
We may update this Privacy Policy from time to time
Significant changes will be notified via email or through our platform
The "Last Updated" date at the top of the policy indicates when it was last revised
Continued use of our services after changes constitutes acceptance of the updated policy
We recommend reviewing this policy periodically
Historical versions of our Privacy Policy are available upon request
13. Contact Information
Questions and concerns:
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: support@protickets.ca
Mailing Address: ProTickets Inc., 1375 Maple Tree Place #1113, Williston, VT 05495, United States
We will respond to inquiries within 30 days
For urgent privacy matters, please mark your communication as "URGENT - PRIVACY"
Your Privacy Matters at ProTickets
At ProTickets, we are committed to protecting your privacy and personal information. Our comprehensive privacy policy explains how we collect, use, share, and safeguard your data while providing you with the best ticket reselling platform experience possible.
We implement industry-leading security measures to ensure your information remains protected. From end-to-end encryption to strict access controls, we've designed our systems with your privacy in mind at every step.
We believe in transparency and giving you control over your data. If you have any questions about our privacy practices or wish to exercise your privacy rights, please contact us at support@protickets.ca.