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Privacy Policy

Last Updated:2025-07-09
  • ProTickets Privacy Commitment:

  • This Privacy Policy describes how ProTickets ("we," "our," or "us") collects, uses, and discloses your personal information
  • Effective Date: May 21, 2025 (Last Updated: May 21, 2025)
  • This policy applies to information collected through our website, mobile application, and related services
  • By using ProTickets, you consent to the practices described in this Privacy Policy
  • We are committed to protecting your privacy in compliance with applicable laws in the United States and Canada
  • If you do not agree with our policies, please do not use our services
  • We collect and process the following categories of information:

  • Account Information: Email address, name, profile photo, password (encrypted), and account preferences
  • Profile Information: Information you choose to add to your profile (optional biographical details, location)
  • Event Tracking Data: Favorites, saved events, presale codes, event preferences, and search history
  • Usage Information: How you interact with our services, features used, time spent, and actions taken
  • Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
  • Location Information: General location based on IP address and precise location if you grant permission
  • Payment Information: Credit card details (processed securely by Stripe, not stored on our servers)
  • Communications: Customer support inquiries, feedback, and survey responses
  • User-Generated Content: Presale codes you share, comments, and other contributions to our community
  • Information from Third Parties: When you connect social media accounts or use third-party sign-in services
  • We collect information through:

  • Direct Interactions: Information you provide when creating an account, using our services, or communicating with us
  • Automated Technologies: Cookies, web beacons, pixels, and similar technologies that collect information automatically
  • Third-Party Sources: Social media platforms, data analytics providers, and marketing partners
  • Public Sources: Publicly available information about events and venues
  • User Contributions: Information you share in public areas of our platform
  • Mobile Devices: If you use our mobile application, we may collect additional information with your permission
  • We do not use automated decision-making or profiling that has legal or similarly significant effects on you
  • We use your information to:

  • Provide and improve our services: Delivering AI-powered event analysis, recommendations, and ticket reselling tools
  • Process transactions: Managing subscriptions, payments, and related financial records
  • Personalize your experience: Customizing content, recommendations, and features based on your preferences
  • Communicate with you: Sending service-related notifications, updates, security alerts, and support messages
  • Marketing and promotions: Sending marketing communications about our services (with your consent where required)
  • Research and analytics: Understanding user behavior to improve our platform and develop new features
  • Security and fraud prevention: Protecting our platform and users from unauthorized access and fraud
  • Legal compliance: Fulfilling our legal obligations, including responding to legal requests
  • We maintain your information only as long as necessary for the purposes identified or as required by law
  • Legal basis for processing (where applicable): Contract performance, legitimate interests, consent, and legal obligations
  • We may share your information with:

  • Other Users: When you publicly share presale codes or interact with the community features
  • Service Providers: Third parties that help us deliver our services (payment processors, cloud hosting, analytics)
  • Business Partners: Trusted partners who help us operate our business and serve you
  • Legal Authorities: When required by law, legal process, or to protect our rights or the safety of users
  • Corporate Transactions: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you have explicitly agreed to the sharing of your information
  • We require third parties to respect the security of your data and treat it in accordance with applicable laws
  • We do not sell your personal information to third parties for monetary consideration
  • If we share data with affiliates or subsidiaries, they will follow practices at least as protective as this Privacy Policy
  • We protect your information through:

  • Technical Safeguards: End-to-end encryption for sensitive data, secure HTTPS transmission, and firewalls
  • Secure Infrastructure: Data hosted in secure cloud environments with industry-standard protections
  • Access Controls: Strict employee access limitations based on job responsibilities
  • Regular Security Audits: Ongoing monitoring and periodic testing of our security measures
  • Incident Response: Procedures to address potential data breaches, including notification where legally required
  • Payment Security: All payment information is processed through PCI-DSS compliant providers
  • Employee Training: Regular privacy and security training for all staff members
  • While we implement safeguards, no security system is impenetrable, and we cannot guarantee absolute security
  • You are responsible for maintaining the security of your account credentials
  • Depending on your location, you may have the right to:

  • Access: Request copies of your personal information that we hold
  • Correction: Request that we correct incomplete or inaccurate information
  • Deletion: Request that we delete your personal information in certain circumstances
  • Restriction: Request that we restrict the processing of your information
  • Portability: Request that we transfer your information to another organization or to you
  • Withdraw Consent: Withdraw consent where we process data based on consent
  • Opt-out: Opt-out of marketing communications and certain data sharing
  • For US residents: Additional rights may apply under state laws (California, Virginia, Colorado, etc.)
  • For Canadian residents: Rights under PIPEDA (federal) and provincial privacy laws
  • To exercise these rights, contact info@protickets.ca or use the privacy controls in your account settings
  • We will respond to all legitimate requests within the timeframes required by applicable law (typically 30 days)
  • For California residents:

  • California Consumer Privacy Act (CCPA/CPRA) Rights: Right to know, delete, correct, and limit use of sensitive personal information
  • Categories of personal information collected and disclosed are listed in Sections 2 and 5 of this policy
  • We do not "sell" or "share" personal information as defined by California law
  • We do not use or disclose sensitive personal information for purposes other than those specified in the CCPA
  • You may designate an authorized agent to make requests on your behalf
  • We will not discriminate against you for exercising your rights under the CCPA
  • California Shine the Light Law: We do not share personal information with third parties for their direct marketing purposes
  • To exercise your California privacy rights, contact us at info@protickets.ca with "California Privacy Rights" in the subject line
  • For Canadian residents:

  • Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial laws govern our practices
  • We comply with all applicable Canadian privacy laws, including requirements for meaningful consent
  • We provide appropriate notice before or at the time of collection, or as soon as reasonably practicable
  • Canadian residents have the right to access and correct their personal information
  • Quebec residents have additional rights under the Act respecting the protection of personal information in the private sector
  • Office of the Privacy Commissioner of Canada: You have the right to file a complaint with the OPC
  • Canadian Anti-Spam Legislation (CASL): We obtain appropriate consent for commercial electronic messages
  • To exercise your Canadian privacy rights, contact us at info@protickets.ca with "Canadian Privacy Request" in the subject line
  • Our cookie practices:

  • Types of Cookies: Session cookies (temporary), persistent cookies (remain until deletion), first-party cookies (set by us), third-party cookies (set by our partners)
  • Essential Cookies: Required for basic functionality and security (cannot be disabled)
  • Functional Cookies: Enable enhanced features and remember your preferences
  • Analytics Cookies: Help us understand how users interact with our services
  • Marketing Cookies: Used to deliver relevant advertisements and track campaign performance
  • Your Control Options: Browser settings to block cookies, opt-out tools, and our consent management platform
  • Do Not Track Signals: We currently do not respond to DNT browser signals
  • We do not track users across third-party websites to provide targeted advertising
  • For more details, see our Cookie Policy at [website URL]/cookie-policy
  • Our approach to children's data:

  • Our services are not directed to children under 18 years of age
  • We do not knowingly collect personal information from children under 18
  • If we discover we have collected personal information from a child under 18, we will delete it promptly
  • Parents or guardians who believe we may have collected information from a child under 18 should contact us immediately
  • Children's Online Privacy Protection Act (COPPA): We comply with COPPA requirements
  • For teen users (13-17): If permitted by applicable law to use our services, additional protections may apply
  • We encourage parents to supervise their children's online activities and teach them about privacy
  • Cross-border data practices:

  • Your information may be transferred to, stored, and processed in countries other than your country of residence
  • Primary data storage is in the United States and Canada
  • Data Transfer Mechanisms: We use standard contractual clauses, adequacy decisions, and other legal mechanisms
  • For transfers from Canada: We ensure a comparable level of protection as required by Canadian privacy laws
  • For transfers to or from the EU/EEA: We comply with GDPR requirements for international transfers
  • By using our services, you consent to the transfer of information to countries that may have different data protection rules
  • If you reside in Canada, your personal information may be accessible to U.S. authorities under applicable laws
  • We implement appropriate safeguards to protect your information regardless of where it is processed
  • Our retention practices:

  • We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy
  • Account Information: Retained while your account is active and for a period after closure for legal and operational purposes
  • Transaction Records: Retained according to financial and tax reporting requirements (typically 7 years)
  • Marketing Preferences: Retained until you opt-out or withdraw consent
  • Usage Data: May be retained in anonymized form for analytical purposes
  • Retention Criteria: Legal obligations, business purposes, potential disputes, technical limitations
  • When information is no longer needed, we will delete or anonymize it
  • Anonymized or aggregated information that cannot identify you may be retained indefinitely
  • Policy updates:

  • We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements
  • Material Changes: We will provide notice of significant changes through our website, email, or in-app notification
  • The "Last Updated" date at the top of this policy indicates when it was last revised
  • Your continued use of our services after changes constitutes acceptance of the updated policy
  • We encourage you to review this policy periodically
  • For material changes to how we use personal information, we will seek your consent where required by law
  • Prior versions of our Privacy Policy are available upon request
  • If you do not agree with the changes, you may close your account

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