Privacy Policy
At ProTickets, your privacy is our top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform. We are committed to transparency and compliance with all applicable data protection laws, including GDPR and CCPA.
Whether you are a professional ticket broker or an occasional user, you can trust that your data is handled with the utmost care. Please read this policy carefully to understand your rights and how we protect your information.
Last Updated:2025-07-28
ProTickets Privacy Commitment:
- This Privacy Policy describes how ProTickets ("we," "our," or "us") collects, uses, and discloses your personal information
- Effective Date: May 21, 2025 (Last Updated: May 21, 2025)
- This policy applies to information collected through our website, mobile application, and related services
- By using ProTickets, you consent to the practices described in this Privacy Policy
- We are committed to protecting your privacy in compliance with applicable laws in the United States and Canada
- If you do not agree with our policies, please do not use our services
We collect and process the following categories of information:
- Account Information: Email address, name, profile photo, password (encrypted), and account preferences
- Profile Information: Information you choose to add to your profile (optional biographical details, location)
- Event Tracking Data: Favorites, saved events, presale codes, event preferences, and search history
- Usage Information: How you interact with our services, features used, time spent, and actions taken
- Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
- Location Information: General location based on IP address and precise location if you grant permission
- Payment Information: Credit card details (processed securely by Stripe, not stored on our servers)
- Communications: Customer support inquiries, feedback, and survey responses
- User-Generated Content: Presale codes you share, comments, and other contributions to our community
- Information from Third Parties: When you connect social media accounts or use third-party sign-in services
We collect information through:
- Direct Interactions: Information you provide when creating an account, using our services, or communicating with us
- Automated Technologies: Cookies, web beacons, pixels, and similar technologies that collect information automatically
- Third-Party Sources: Social media platforms, data analytics providers, and marketing partners
- Public Sources: Publicly available information about events and venues
- User Contributions: Information you share in public areas of our platform
- Mobile Devices: If you use our mobile application, we may collect additional information with your permission
- We do not use automated decision-making or profiling that has legal or similarly significant effects on you
We use your information to:
- Provide and improve our services: Delivering AI-powered event analysis, recommendations, and ticket reselling tools
- Process transactions: Managing subscriptions, payments, and related financial records
- Personalize your experience: Customizing content, recommendations, and features based on your preferences
- Communicate with you: Sending service-related notifications, updates, security alerts, and support messages
- Marketing and promotions: Sending marketing communications about our services (with your consent where required)
- Research and analytics: Understanding user behavior to improve our platform and develop new features
- Security and fraud prevention: Protecting our platform and users from unauthorized access and fraud
- Legal compliance: Fulfilling our legal obligations, including responding to legal requests
- We maintain your information only as long as necessary for the purposes identified or as required by law
- Legal basis for processing (where applicable): Contract performance, legitimate interests, consent, and legal obligations
We may share your information with:
- Other Users: When you publicly share presale codes or interact with the community features
- Service Providers: Third parties that help us deliver our services (payment processors, cloud hosting, analytics)
- Business Partners: Trusted partners who help us operate our business and serve you
- Legal Authorities: When required by law, legal process, or to protect our rights or the safety of users
- Corporate Transactions: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have explicitly agreed to the sharing of your information
- We require third parties to respect the security of your data and treat it in accordance with applicable laws
- We do not sell your personal information to third parties for monetary consideration
- If we share data with affiliates or subsidiaries, they will follow practices at least as protective as this Privacy Policy
We protect your information through:
- Technical Safeguards: End-to-end encryption for sensitive data, secure HTTPS transmission, and firewalls
- Secure Infrastructure: Data hosted in secure cloud environments with industry-standard protections
- Access Controls: Strict employee access limitations based on job responsibilities
- Regular Security Audits: Ongoing monitoring and periodic testing of our security measures
- Incident Response: Procedures to address potential data breaches, including notification where legally required
- Payment Security: All payment information is processed through PCI-DSS compliant providers
- Employee Training: Regular privacy and security training for all staff members
- While we implement safeguards, no security system is impenetrable, and we cannot guarantee absolute security
- You are responsible for maintaining the security of your account credentials
Depending on your location, you may have the right to:
- Access: Request copies of your personal information that we hold
- Correction: Request that we correct incomplete or inaccurate information
- Deletion: Request that we delete your personal information in certain circumstances
- Restriction: Request that we restrict the processing of your information
- Portability: Request that we transfer your information to another organization or to you
- Withdraw Consent: Withdraw consent where we process data based on consent
- Opt-out: Opt-out of marketing communications and certain data sharing
- For US residents: Additional rights may apply under state laws (California, Virginia, Colorado, etc.)
- For Canadian residents: Rights under PIPEDA (federal) and provincial privacy laws
- To exercise these rights, contact info@protickets.ca or use the privacy controls in your account settings
- We will respond to all legitimate requests within the timeframes required by applicable law (typically 30 days)
For California residents:
- California Consumer Privacy Act (CCPA/CPRA) Rights: Right to know, delete, correct, and limit use of sensitive personal information
- Categories of personal information collected and disclosed are listed in Sections 2 and 5 of this policy
- We do not "sell" or "share" personal information as defined by California law
- We do not use or disclose sensitive personal information for purposes other than those specified in the CCPA
- You may designate an authorized agent to make requests on your behalf
- We will not discriminate against you for exercising your rights under the CCPA
- California Shine the Light Law: We do not share personal information with third parties for their direct marketing purposes
- To exercise your California privacy rights, contact us at info@protickets.ca with "California Privacy Rights" in the subject line
For Canadian residents:
- Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial laws govern our practices
- We comply with all applicable Canadian privacy laws, including requirements for meaningful consent
- We provide appropriate notice before or at the time of collection, or as soon as reasonably practicable
- Canadian residents have the right to access and correct their personal information
- Quebec residents have additional rights under the Act respecting the protection of personal information in the private sector
- Office of the Privacy Commissioner of Canada: You have the right to file a complaint with the OPC
- Canadian Anti-Spam Legislation (CASL): We obtain appropriate consent for commercial electronic messages
- To exercise your Canadian privacy rights, contact us at info@protickets.ca with "Canadian Privacy Request" in the subject line
Our approach to children's data:
- Our services are not directed to children under 18 years of age
- We do not knowingly collect personal information from children under 18
- If we discover we have collected personal information from a child under 18, we will delete it promptly
- Parents or guardians who believe we may have collected information from a child under 18 should contact us immediately
- Children's Online Privacy Protection Act (COPPA): We comply with COPPA requirements
- For teen users (13-17): If permitted by applicable law to use our services, additional protections may apply
- We encourage parents to supervise their children's online activities and teach them about privacy
Cross-border data practices:
- Your information may be transferred to, stored, and processed in countries other than your country of residence
- Primary data storage is in the United States and Canada
- Data Transfer Mechanisms: We use standard contractual clauses, adequacy decisions, and other legal mechanisms
- For transfers from Canada: We ensure a comparable level of protection as required by Canadian privacy laws
- For transfers to or from the EU/EEA: We comply with GDPR requirements for international transfers
- By using our services, you consent to the transfer of information to countries that may have different data protection rules
- If you reside in Canada, your personal information may be accessible to U.S. authorities under applicable laws
- We implement appropriate safeguards to protect your information regardless of where it is processed
Our retention practices:
- We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy
- Account Information: Retained while your account is active and for a period after closure for legal and operational purposes
- Transaction Records: Retained according to financial and tax reporting requirements (typically 7 years)
- Marketing Preferences: Retained until you opt-out or withdraw consent
- Usage Data: May be retained in anonymized form for analytical purposes
- Retention Criteria: Legal obligations, business purposes, potential disputes, technical limitations
- When information is no longer needed, we will delete or anonymize it
- Anonymized or aggregated information that cannot identify you may be retained indefinitely
Policy updates:
- We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements
- Material Changes: We will provide notice of significant changes through our website, email, or in-app notification
- The "Last Updated" date at the top of this policy indicates when it was last revised
- Your continued use of our services after changes constitutes acceptance of the updated policy
- We encourage you to review this policy periodically
- For material changes to how we use personal information, we will seek your consent where required by law
- Prior versions of our Privacy Policy are available upon request
- If you do not agree with the changes, you may close your account