Frequently Asked Questions

ProTickets is an AI-powered platform designed specifically for ticket resellers. We provide advanced market analysis, presale code management, and real-time event tracking to help you identify profitable opportunities and maximize your resale profits. Our comprehensive suite of tools gives you the edge in today's competitive ticket reselling market.

Getting started is easy! Sign up for our free 7-day trial at protickets.ca to get immediate access to all premium features. During registration, you'll create your account, select your interests (artists, venues, event types), and be guided through a quick orientation of the platform. After your trial concludes, you can continue with our monthly subscription of $39.99 to maintain full access.

Your ProTickets subscription includes our complete suite of premium tools:

• AI-powered market analysis with profit potential forecasting
• Real-time event tracking across all major venues and ticketing platforms
• Presale code management with automatic notifications
• Integration with Billboard charts and artist popularity metrics
• Exclusive community forums and event insights
• Priority customer support
• Detailed profit tracking and performance analytics

Many of our active users consistently generate $10,000+ monthly profits using ProTickets's strategic insights. However, success varies based on several factors including: market conditions, your available investment capital, event selection strategy, and your ability to act quickly on opportunities. Our platform provides the tools and intelligence to identify high-potential events, but profitability ultimately depends on your execution. We recommend starting with a modest investment while you learn the system.

No specialized knowledge is required! We've designed ProTickets to be intuitive for both beginners and experienced resellers. Our AI-driven recommendations and clear analytics are presented in an easy-to-understand format. Additionally, we offer comprehensive guides, video tutorials, and a supportive community to help you maximize your success. As you gain experience, you'll discover more advanced strategies to further optimize your profits.

Our proprietary AI analyzes millions of data points across multiple dimensions:

• Historical ticket sales and pricing patterns for similar events
• Venue-specific capacity and seating configurations
• Artist popularity trends using social media and streaming metrics
• Local market demand and demographic factors
• Seasonal trends and competing events
• Current market inventory and price movements

Our AI model provides accuracy ratings for each prediction, typically ranging from 65-90% based on data availability and market variables. The system is continuously trained on new market data and improves over time. While no prediction system is perfect, especially in dynamic markets, our users report that focusing on opportunities with confidence scores above 75% has led to consistent profitability. We also provide risk assessments to help you balance your portfolio between safer and higher-potential opportunities.

Our system updates different data types at optimal frequencies:

• Ticket inventory and pricing data: Real-time updates (every 5-15 minutes)
• Event announcements and on-sales: Near real-time (within minutes)
• Artist popularity metrics: Daily updates
• Billboard charts and trending artists: Weekly updates
• Venue-specific performance data: Updated after each event
• AI profit forecasts: Recalculated hourly for upcoming events

Absolutely! ProTickets offers extensive customization options to focus on your preferred markets. You can create personalized alert profiles based on:

• Geographic regions (specific cities, venues, or states)
• Event categories (concerts, sports, theater, festivals)
• Artist genres or specific performers
• Price ranges that match your investment capacity
• Profit potential thresholds

To tailor your notifications: navigate to your Dashboard, click on "Settings" in the top-right menu, then select "Notifications". From there, you can customize:

• Alert frequency (real-time, daily digest, or weekly summary)
• Notification channels (email, SMS, browser, mobile push)
• Presale alert lead times (how far in advance you're notified)
• Minimum profit potential thresholds for alerts
• High-priority artist or venue notifications

Yes, you can update your profile information at any time. Go to "Settings" and select "Account". Here you can change your email address, update your password, modify your profile picture, and adjust other personal details. When changing your email address, we'll send a verification link to your new email to confirm the change. For security, some changes may require re-entering your password.

If you cancel your subscription, your data is securely retained for 30 days, including:

• Your account profile and preferences
• Saved events and watchlists
• Historical performance metrics
• Custom alert configurations

To reset your password, click the "Forgot password?" link on the login page. Enter your registered email address, and we'll immediately send a secure password reset link valid for 24 hours. Follow the instructions in the email to create a new password. For security, password reset links can only be used once. If you don't receive the email within a few minutes, check your spam folder or contact our support team for assistance.

Accounts are automatically locked after multiple failed login attempts as a security measure to protect your data. If your account is locked:

• Wait 30 minutes for the automatic unlock to occur
• Use the "Forgot password?" option to reset your password
• Check if you're using the correct email address for login
• Contact our support team if you continue experiencing issues

Our 7-day free trial gives you complete access to all premium features with no restrictions. Here's how it works:

• Sign up with your email and create a password
• Enter your credit card details (required for verification, but you won't be charged)
• Enjoy full access to all features for 7 days
• Receive reminders before your trial ends
• Cancel anytime during the trial period with no charge

We accept multiple payment methods for your convenience:

• All major credit cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Apple Pay (for iOS users)
• Google Pay (for Android users)

You can easily cancel your subscription at any time:

• Log into your ProTickets account
• Go to "Settings" > "Subscription"
• Click "Cancel Subscription"
• Complete a brief cancellation survey (optional but helpful)
• Confirm cancellation

Yes! We offer a 20% discount for annual subscriptions. Instead of paying $39.99 monthly ($479.88/year), annual subscribers pay just $383.90, saving $95.98 per year. Annual subscriptions also include additional benefits:

• Priority customer support with faster response times
• Early access to new features before they're publicly released
• Exclusive webinars with experienced resellers
• Higher limits on saved searches and alert configurations

If your subscription expires or payment fails:

• You'll lose access to premium features but can still log in
• You'll be prompted to update payment information or renew your subscription
• Your saved data remains intact for 30 days
• Past performance data and saved configurations are preserved
• Real-time alerts and AI analysis will be paused

You can reach our dedicated support team through multiple channels:

• Email: info@protickets.ca (responses within 24 hours, premium members receive priority)
• Live Chat: Available on our website Monday-Friday 9am-6pm EST
• Help Center: Searchable knowledge base with guides and tutorials
• Community Forum: Connect with other users and our support staff

ProTickets is optimized for all modern browsers and devices:

• Chrome 70+ (recommended for best performance)
• Firefox 78+
• Safari 14+
• Edge 88+
• iOS 13+ (iPhone/iPad)
• Android 9.0+

Currently, ProTickets is accessible through our fully responsive web application that works exceptionally well on mobile browsers. Our mobile-optimized interface provides the complete feature set with a design tailored for smaller screens. We're actively developing native mobile apps for iOS and Android with additional features like push notifications and offline access. Expect these to launch in Q3 2025. We'll notify all subscribers when the apps are available for download.

Yes, your ProTickets account can be accessed from multiple devices simultaneously. Your data synchronizes in real-time across all your devices, allowing you to:

• Start research on your desktop and continue on mobile
• Receive alerts on all your active devices
• Track live events from anywhere
• Make watchlist updates that reflect instantly everywhere

If you purchased your ProTickets subscription through Whop, follow these steps to access your account:

• Visit the ProTickets login page
• Click "Sign in with Whop"
• Enter your Whop credentials when prompted
• You'll be redirected to ProTickets with full access

We welcome and value your feedback! There are several ways to submit feature requests or suggestions:

• In-app feedback: Click on the "Feedback" button in the bottom-right corner
• Email: Send detailed suggestions to info@protickets.ca
• Feature voting: Participate in our feedback board to upvote community suggestions
• User research: Join our user research panel for early feature testing